Shipping Policy

At Dr. Rahul Indi Herbs Private Limited, we are committed to delivering your orders reliably and quickly. This policy outlines our shipping coverage, timelines, charges, and procedures to ensure you have a clear understanding of our delivery services.

Shipping Coverage

Domestic Shipping

We deliver to most cities, towns and pin codes across India. Our logistics network ensures comprehensive coverage across the country for both urban and semi-urban areas.

Coverage: Metros, Tier 1 & 2 Cities, and Remote Locations

International Shipping

International shipping is currently unavailable. We are working to expand our delivery services internationally. Please check back soon for updates.

Order Processing Time

Processing Timeline

Standard Processing

All orders are processed within 24–48 working hours

Weekend & Holiday Orders

Orders placed on Sundays or holidays are processed on the next business day

Processing Note

Processing time begins from the date your order is confirmed and payment is received. We aim to dispatch orders as quickly as possible during this period.

Delivery Timelines

Expected Delivery Times

Metro Cities

2–4 working days

Tier 1 & 2 Cities

3–6 working days

Remote Locations

5–9 working days

Important Information

Delivery timelines are estimates and may extend due to:

•Courier delays or operational constraints
•Adverse weather conditions
•Strikes or unforeseen circumstances
•Address verification requirements

Shipping Charges

Free Shipping

Free shipping on orders above ₹1000

Eligible for delivery across all covered areas in India

Shipping Charges for Low-Value Orders

Orders below ₹1000 may incur standard shipping charges:

Standard Shipping Charge: ₹50 or as calculated based on destination

Note: Additional charges may apply for Cash on Delivery (COD) orders or specific delivery requirements.

Special Cases

•Bulk Orders: For large orders, custom shipping rates may apply. Please contact us for details.
•Remote Locations: Additional delivery charges may apply for remote or difficult-to-reach areas.

Order Tracking

Tracking Information

Once your order has been dispatched, you will receive detailed tracking information via email and SMS:

Tracking ID - Unique reference number for your shipment

Courier Partner Name - Details of the logistics partner handling your package

Tracking Link - Direct link to track your shipment in real-time

How to Track Your Order

You can track your order through multiple channels:

Check your order status in your account dashboard
Click the tracking link provided in your dispatch notification email
Contact our customer service team with your order ID
Use the courier partner's website with the tracking ID provided

Delivery Attempts & Failed Deliveries

If You Are Not Available

Delivery Attempts: The courier will attempt delivery up to 3 times at your specified address.

Next Steps: After failed attempts, the package may be returned to our warehouse.

After Failed Delivery Attempts

If we cannot deliver your package after 3 attempts, the following may apply:

• Reshipping Charges: A reshipping fee may be charged to redeliver the package

• Package Return: The package may be returned to our warehouse after 5-7 business days

• Refund Processing: Once the package is returned and verified, refund processing will begin

How to Avoid Failed Deliveries

•Provide a complete and accurate delivery address
•Keep your phone number accessible for courier contact
•Be available during the expected delivery time window
•Communicate with the courier in case of any address issues

Damaged, Wrong, or Missing Items

Reporting Issues

If you receive a damaged, wrong, or missing item, please report it to us within 48 hours of delivery with the following information:

✓ Order ID - Your unique order reference number

✓ Photos/Videos - Clear images or videos of the damage or issue

✓ Unboxing Video - Recommended for damage claims (mandatory for verification)

✓ Detailed Description - Explain the issue clearly

Resolution Process

Upon receiving your report, we will:

1.Verify the reported issue with your documentation

2.Approve your replacement or refund request

3.Replace the item or process a full refund as applicable

Incorrect Address Policy

Please ensure your delivery address is complete, accurate, and legible when placing your order. We take no responsibility for:

•Delays caused by incomplete or incorrect addresses
•Lost packages due to wrong address information
•Failed deliveries due to address inaccuracies
•Any additional charges incurred for address corrections

Tip: Double-check your address before confirming your order to avoid delivery issues.

Multiple Address Orders

Important: Each delivery address requires a separate order.

If you wish to deliver products to multiple addresses:

Place separate orders for each delivery address
Each order will be processed and shipped independently
Shipping charges will be calculated for each order separately
Delivery timelines apply independently to each order

Example: If you want to order 5 items for 3 different addresses, you need to place 3 separate orders (1 or more items per address).

Policy Updates

We reserve the right to modify this shipping policy at any time. Changes will be effective immediately upon posting to our website.

By placing an order on our website, you agree to comply with all terms outlined in this Shipping Policy. For questions or concerns, please contact our customer support team.

Need Help with Your Shipment?

If you have any questions about our shipping policy, tracking your order, or need assistance with a delivery issue, please reach out to our customer service team:

Contact Support