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Orders and Cancellation
This policy outlines the terms and conditions for order acceptance, cancellation procedures, and fraud prevention measures. Please read carefully to understand your rights and our procedures.
Acceptance and Cancellation
iAdditional Verification
We may sometimes require additional verification or information from you before accepting any order. We will inform you if additional information is required to accept your order.
iiSuspicious Activity Monitoring
To provide a safe and secure shopping experience, we regularly monitor transactions for suspicious activity.
In the event we detect any suspicious activity, we reserve the right to cancel, post notice to you, all orders without any liability to you and further to inform law enforcement and provide them with all transaction details that may be requested for investigation of any suspicious activity.
iiiSuspicious Order Criteria
We may, post notice to you, cancel a "Suspicious Order" at any stage prior to delivery. An order may, in our sole discretion (taking into account quantity and frequency) be deemed as a "Suspicious Order" if:
- Unusually large quantities for the same product or different products are ordered
- Multiple orders from different User accounts are placed for products to be delivered to the same address
- Orders are placed by one User account but delivered to multiple addresses (drop-shipping)
- An invalid address is given
- Any malpractice is detected in placing the order
- We determine, in our sole discretion, that the products ordered are not for personal consumption but for commercial resale
Any promotional vouchers used for any "Suspicious Order" that has been cancelled may not be refunded.
High Fraud Risk Classification
Accounts for Users classified as "High Fraud Risk" may be suspended or terminated. Any credits earned through any loyalty or referral program will be forfeited.
A User may be classified as "High Fraud Risk" if they engage in one or more of the following:
i
User does not reply to the payment verification mail sent by the Company
ii
User fails to produce adequate documents during payment details verification
iii
Misuse of another User's phone/email/account
iv
User provides an invalid email address or phone number
v
Overuse or misuse of a voucher code
vi
Use of a special voucher not tagged to the correct User email address
vii
User returns the wrong product
viii
User refuses to pay for an order
ix
User with a very high return rate for products
x
Invalid or incomplete shipping address
xi
Repeated request for monetary compensation for petty issues
Cancellation by User
iBefore Shipment
If we receive a cancellation notice by the User before the order has been shipped, we shall cancel the order and refund the entire amount paid by the User.
How to Cancel: Contact us at info@drrahulindiherbs.com with your order number and cancellation request.
iiAfter Shipment
We will not be able to cancel orders that have already been shipped. Users in such cases are to initiate a return once the products are received.
What to Do: Please refer to our Return & Refund Policy for procedures on how to return products after delivery.
Order Status Tracking
To check if your order has been shipped, please visit your account dashboard or contact our customer support team.
Order Placed
Can Cancel
Processing
Can Cancel
Shipped
Cannot Cancel
Out for Delivery
Cannot Cancel
Important Notice
We reserve the right to modify this cancellation policy at any time. Changes will be effective immediately upon posting to our website.
By placing an order on our website, you agree to comply with all terms outlined in this Order Cancellation Policy.
Need Help?
If you have any questions about our order cancellation policy or need to cancel an order, please contact our customer service team:
Contact Support